STOCK & PRE-ORDER ITEMS
The Polish Heritage Flight is a Volunteer, Not For Profit Organisation. Provided the item(s) you have ordered are in stock, we endeavour to despatch your items as soon as practicably possible. In most cases, this would be within 5 working days of your order, but this may slip at times of extremely high levels of business. If there is likely to be a protracted delay, for whatever reason, we will do our utmost to contact you and inform you of the situation. Until the item is dispatched a Full Refund will be available if requested. At times where we make items available for Pre-Order, the estimated due date will be detailed in the product listing on www.polishheritageflight.com
DELIVERY, AVAILABILTY AND RETURN POLICY
As mentioned previously, we endeavour to process orders as expediently as practicable, but we are unable to apply exact timescales in case we are subject to factors outside of our control.
All of our products and services are subject to availability and may be altered, or withdrawn at any time. There may be times when an item moves from a stock position to an out of stock position, at a time when the website is not manned.
If, for whatever reason we are unable to supply goods in this situation, you will not be charged and we will contact you at the earliest opportunity. In the extremely unlikely event of a payment already being made, this will be refunded immediately.
Please be aware that we cannot be held responsible in this instance and compensation will NOT be paid for any other losses you may suffer if we do not supply the goods.
If faulty, broken or incorrect goods are received or items are missing from your order, Polish Heritage Flight should be notified via email within 24hrs of receipt of your order. (email@example.com) Please state if the goods are faulty, damaged or missing you’re your parcel. Clothing must be returned with tags attached. Removal of Clothing Tags would mean we would be unable to refund the item.
Polish Heritage Flight will email you with instructions on how to return any faulty, broken or incorrect goods.
If the item is faulty or broken, a refund for the price of the item and outgoing postage will be made as soon as the goods have been returned to and received by Polish Heritage Flight. Return postage WILL NOT be repaid to the buyer.
If incorrect goods were sent to the Buyer, Polish Heritage Flight will arrange collection of the incorrect items free of charge and replace with the correct item free of any charge including postage. If this is not possible, a full refund will be made including return postage paid.
Missing items from your order will be sent to the buyer free of any charge to the buyer.
Please note we operate a 14 Days returns policy from date of purchase (Date of receipt of goods).
Goods returned for other reasons (eg. wrong goods ordered, not liked by the customer, or change of mind) must be received by Polish Heritage Flight in New, Unused condition and with no damage. In order to return goods you must email firstname.lastname@example.org within 14 days from receipt. The return postage will NOT be refunded. A full refund for item amount and outgoing postage shall be refunded on receipt of returned goods.
RECEIVING YOUR ITEMS
It is extremely important to us that your items reach you in the best possible condition and every care is taken whilst packing your items.
We also use appropriate packing materials and professional delivery services to ensure that these standards are carried through to you receiving your items. We are confident that these measures will lead to a high degree of customer satisfaction. We are also keen to keep plastics and other harmful single use products to an absolute minimum.
Polish Heritage Flight respects your privacy and your desire to understand how your information will be handled and used. This Policy explains how we collect, use and store your information. We will ensure that all information protection and customer legislation standards are met when handling any of your personal information you may provide through this website when you purchase a product or otherwise interact with us.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this Privacy Notice together with any other Privacy Notice or Fair Processing Notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are truly aware of how and why we are using your data. This Privacy Notice supplements the other notices and is not intended to override them.
WHO WE ARE
Polish Heritage Flight is a Volunteer Not for Profit Organisation
When you use our services, you’ll share some information with us. We want to be upfront about the information we collect, how we use it, who we share it with and the choices we give you to control, access and update your information. For the purposes of data protection legislation, we are the data controller of your personal data.
PERSONAL DATA COLLECTED BY US
If you have registered with us, or ordered items from us, we will have your email address, telephone number, postal address and the method you chose to make your purchase with. We also collect information about how you use our services, such as the types of content you view or engage with or the frequency and duration of your activities.
In addition, our servers, logs, and other technologies automatically collect certain information (see below) to help us administer, protect, and improve our services; analyse usage; and improve users’ experience. We share personal information with others only as described in this policy, or when we believe that the law permits or requires it.
WHEN DO WE COLLECT YOUR PERSONAL DATA?
When you visit our website, and use your account to buy products and services.
When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
When you create an account with us.
When you purchase a product by phone but don’t have (or don’t use) an account.
When you engage with us on social media.
When you contact us by any means with queries, complaints etc.
When you enter prize draws or competitions.
When you choose to complete any surveys we send you.
When you comment on or review our products and services.
When you fill in any forms. For example, if you contact us online with a query.
When you’ve given a third party permission to share with us the information they hold about you.
INFORMATION COLLECTED BY US
Device information: We may also collect information about your device each time you use a site. If you have an account with us, we may collect information from or about the computers, phones or other devices where you log into our services. We may associate the information we collect from your different devices, which helps us provide consistent services across your devices. Here are some examples of the device information that we collect:
Attributes such as the operating system and hardware version.
Browser type and IP address
Log information: We also collect log information when you use our website. That information includes, among other things:
Details about how you’ve engaged with us.
Device information, such as web browser type and language.
Identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
Pages you visit before or after navigating to our website.
HOW WE USE YOUR PERSONAL INFORMATION
We use your information in several different ways. The list below sets this out in detail, showing what we do, and why we do it.
CATEGORY OF PERSONAL DATA PURPOSE FOR PROCESSING LEGAL BASIS UNDER GDPR
Name and Contact Details Deliver your purchase to you Performance of a contract
Send you service messages by email or text Performance of a contract such as order updates, products, or services.
Send you information by post about new Consent products or services.
Fraud prevention and detection. Legal obligation Showing you adverts as you browse the web. Consent Date of Birth information Fraud prevention and detection. Legal obligation
Payment information Take payments and give refunds. Performance of a contract
(we do not store this information) Fraud prevention and detection Legal obligation
Contact history with Polish Heritage Flight Provide customer service and support. Performance of a contract
e.g. email, social media or over the phone Train our staff Legitamate interests
Information about your laptop or phone Improve our website and set default options Legitamate interests and how you use our website/app such as language and currency.
Fraud prevention and detection Legal obligation
WHO WE SHARE YOUR PERSONAL INFORMATION WITH
We share your data with the following categories of companies as an essential part of being able to provide our services to you:-
Companies that get your order to you, such as payment service providers, warehouses, order packers, and delivery companies.
Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business
Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
Companies approved by you, such as social media sites
We will not share your personal information with any other third party.
HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT
We will hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
TRANSFER OF YOUR INFORMATION OUT OF THE EEA
We may transfer your personal information to the United States of America. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is attached to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Where we use certain service providers, we may use specific countries approved by the European Commission which give personal data the same protection it has in Europe.
Where we use service providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
CONTROL OVER YOUR INFORMATION
Under the General Data Protection Regulation, you have several important rights available to you for free. In summary, those include rights to:
Access the personal information we hold about you
Request that we transfer elements of your data to another service provider
Request us to correct any mistakes in your information which we hold
Request the erasure of personal information concerning you in certain situations
Receive the personal information concerning you which you have provided to us, in a structured format
Stop any direct marketing
Object to processing of your personal data
For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
We will respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made many requests. In this case, we will notify you and keep you updated.
KEEPING YOUR PERSONAL INFORMATION SECURE
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
CHANGES TO THIS PRIVACY NOTICE
This privacy notice was published on 29/07/2020
Any changes we make to this notice will be posted on this page.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
CUSTOMER PROTECTION REGULATIONS 2000
We will make every effort to describe the items we have for sale on our website as completely as possible and wherever possible, include a detailed photograph for your inspection. This will help you to make an informed buying decision, however we are always available to answer any questions you may have regarding specific items.
Should you be unhappy with any item you have purchased, you must let us know immediately. In the event of faulty or damaged goods, we will refund your payment at the earliest possible opportunity, once the goods have been returned.In the event of damages, we ask that you send us a short letter, detailing the circumstances of the damage, so that we may be allowed to keep accurate records.
In accordance with the Consumer Protection (distance selling) Regulations 2000, you have the right to cancel your order, having examined your goods. In the unlikely event of this being the case, you must send us written notification within 7 working days of receipt of the goods.
You must also ensure that the goods are restored to us, having taken reasonable care of the item.
Although we will refund the cost of the item (including the cost of returning the item to us) in full,we reserve the right to make a deduction equal to the original postage costs in sending the item(s) to you.
Although we endeavour to keep all information on our site both current and accurate, there will be times when factors are beyond our control and therefore cannot be guaranteed.
We may also conduct periodic updates and necessary site ‘housekeeping’ works may need to be carried out. At these times, the functionality of our site may be affected, however you can be sure that we will make every effort to ensure these situations are as brief and infrequent as possible. We may also be subject to service interruptions, which are obviously beyond our control.
All Material including any link to other sites and content found at linked sites is provided ‘as is and in good faith’ and without any express or implied warranties including warranties of merchantability or fitness for a particular purpose. Due to the nature of the Internet, we do not warrant that access to this service or any of its pages will be uninterrupted or error free (as discussed previously).
Any links to other websites contained on the site are placed in good faith and with no assurances or guarantees. You are advised to familiarise yourself with the operating policies of these sites and are governed by those policies.
If you have any questions regarding any aspect of the website, please contact us at any time. Your statutory rights will not be affected.
We are committed to protecting the privacy of our valued customers. We treat this privileged information with the highest possible levels of integrity and professionalism.
We will only store, use and disclose this information lawfully and in accordance with the Data Protection Act 1998. We will never disclose this information to a third party and other than our weekly Aviation Newsletter, or correspondence in relation to a query, or an order, you will not receive e-mail communications from us.
We need to collect this information about you, so that we may be allowed to:
Process your order efficiently and contact you in the case of queries.
To provide you with the best possible service.
Any credit/debit card information that we hold will be held securely, in accordance with our strict security policies and in accordance with the Data Protection Act 1998. Could we please ask you to inform us of any changes in these details as soon as possible, so that our records contain current and accurate information.
By submitting your information, you consent to the use of the information set out in our policy statement. If we change our policy, we will post these changes on this web page and inform you of these changes. Continued use of our services will signify that you accept these amended policy details, however you can be sure that any changes will enhance the security and customer protection arrangements when dealing with the Polish Heritage Flight.
If you would like any further information regarding these details, please do not hesitate in contacting us.